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Support About Us Customer Service FAQ Policies |
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| Looking for Judaica or for Jewish Jewelry? Visit JudaicaHeaven.com now for a great selection of items including Israeli flags! |
With the exception of custom and engraved orders SilverHeaven.com will accept all returns of new merchandise provided they are returned within 7 days of receipt. The returned items may not have been used, washed, or altered in any way, and should be returned to SilverHeaven.com in it's original packaging. You must contact SilverHeaven.com at support@silverheaven.com or (888) 265-8109 to receive a return authorization.
Silverheaven.com will determine, based upon its own subjective judgment, whether the returned item(s) conform with the aforementioned. Noncompliance with the aforementioned will result in the item not be accepted for return. Furthermore, custom and engraved orders are not returnable.
You are responsible for shipping the
merchandise back to SilverHeaven.com and should send the package to the address provided by SilverHeaven.com. Please do not return an item without getting a return authorization and shipping information from us! Any orders returned without a prior authorization will be subject to a 20% restocking fee. The return authorization is easy to get - just call us or email us.
You may contact us by email or by telephone: (888) 265-8109
Upon receiving an item in return, a credit will be issued by SilverHeaven.com for the amount paid for the item minus the actual shipping and handling charges incurred by SilverHeaven.com.
The monies can be credited toward a future purchase at SilverHeaven.com, or
silverheaven.com can refund the money the same way you paid.
Please enclose a copy of your invoice as well as a note stating whether you
would like a refund or a replacement. If you would like a replacement, please
note exactly what item number (from our site) you would like as a replacement.
If you would like to return an item after seven days have passed, the item will be subject to a twenty percent restocking fee. Furthermore, the items must conform with the aforementioned (not used, washed or altered, etc...). The restocking fee may be waived in extenuating circumstances (ten days have passed instead of seven days, etc..)
If you have any questions or concerns, please address them to support@silverheaven.com
